Where old friends & new customers meet

I was presenting one of the biggest seminars of my life. It took weeks to fill the room and close to a thousand phone calls as well. These events usually feature seminars which are brand-new and, therefore, subject to honing. I don’t really consider a seminar to be a classic until after it’s run five or more times and all the bugs have been be worked out.

Today, we live in a very apathetic society. If the service isn’t terrible, we’ll probably return to the same business. But is that good enough for you? When was the last time you were wowed? Granted, it doesn’t happen every day, but there are those rare occasions when we are surprised by somebody’s great act of legendary customer service.

While serving at a Red Lobster restaurant, Josh Packer was taking care of a husband, a wife, and their son. After dinner, the little boy wanted...

Is there anything about your life that you would change if you could? Most of my coaching clients express regret or remorse over mistakes they’ve made in the past. We’ve all made them. They’re necessary in order for us to grow and gain experience. Some of us carry those regrets with us throughout our entire lives but the good news is, there is a better way.

While we can’t undo our past, we can learn from it. When you make a mistake...