No matter how good your business is, you’re still going to get complaints. This is a good thing because it allows you to correct your mistakes and improve your service. Not only that, but it’s proven that customers who receive an eloquent solution to a problem become more loyal repeat customers than customers who never experience a problem with your business.
Learn what to do when a problem occurs and how to turn that complaint into an opportunity to deepen your relationship with your customers. In fact, you’ll learn how to turn them into raving fans about your business.
How to find the opportunity in every crisis.
How to continuously improve their customer satisfaction levels.
How to convert complaining customers into cheerleaders for your business.
Purchasing this item will register you for the seminar or academy series you select.
Payment must be received in advance of the event to guarantee your registration.
Cancellation Policy: Cancellations will be accepted up to fourteen (14) business days prior to the scheduled event. Substitutions can be made any time. If you do not cancel, reschedule, or substitute prior to the event, you are responsible for full payment.