Dave Romeo is a proven personal results coach and a dynamic national presenter in the areas of sales, leadership, personal growth, customer satisfaction, and goal setting.
Are your existing customers going elsewhere?
The fact is that, today, customers have more choices than ever about where they buy. And if your customers can buy what you sell online, they may be saying “bye-bye” to you! But it doesn’t have to be that way if you learn the art of relationship selling.
Earn your customers loyalty by treating them like royalty?
Are your customers loyal to you or are they shopping around for a cheaper price? Customers don’t buy on price unless they are dissatisfied with something else. How is your customer service? How well do you know your customers? Do you know what they want and do you give it to them? Loyal customers rarely leave valued friends who meet their needs. In the Relationship Selling seminar, you’ll learn exactly how to do this for your customers.
How do you differentiate yourself from your competition?
Surprisingly, customers can usually tell the difference between one business and another better than salespeople can. The best way to find out what you’re doing differently — and hopefully better — than your competition is to ask your customers. Give them a clear choice from your competitors’ offerings by differentiating your business from the rest of the pack.
“While I was working at York Graphic Services, my boss hired Dave Romeo to provide us with sales training. Dave also became my coach. After my first coaching session with Dave, he asked me if I was satisfied with his style. I told him that I was and I went home after that first session and told my husband that Dave Romeo listened to me like I was the only other person in the world.”
Overcome the fear of rejection!
The more you concentrate on what’s important to your customers, the more they will love doing business with you. This requires you to proactively ask questions about what they want and anticipate their needs. The more prepared you are to explain how what you sell is going to benefit your customers, the more they will love to hear from you and buy from you.
The best compliment I ever got from a customer.
“Years ago, a customer was laying off one of his employees and asked me if I could help place Gary in another company. He was a really nice man and I tried three times to place him in a job. Each time, one of my other candidates beat Gary out for the position. At that point, I didn’t have any more openings for Gary so I instructed him to apply for a job at the company from which my candidate who had beaten him out for the last job had just resigned. He got the job. Later on, he got promoted. About two years later, I needed to call Gary and ask him about something. After we reconnected, I finally said to him, ‘Well, I guess by now you’ve heard that I left the Byrnes Group.’ I’ll never forget Gary’s reply. It was the highest compliment anybody has ever paid me in sales. He said, ‘I thought you were the Byrnes Group.’ In Gary’s mind, he felt I was doing everything to help him find a job. Wow!”
Turn your mistakes into a marketing campaign!
Even when things go wrong, you can learn from them. When you proactively learn from your mistakes and come up with superior products and approaches to solving problems, you will have something you can brag about and promote in your next marketing campaign. Even if you work in a crowded pack, demonstrate to customers that you are an innovative leader.
Shift your mindset from desperation to confidence!
Did you know that prospects can sense when a salesperson is nervous or lacks confidence? You may be giving off the wrong vibe without even knowing it. The key is to increase your confidence. You do this by thoroughly preparing and knowing your products inside and out. In addition, the more questions you ask a prospect upfront, the better position you will be in to understand what exactly what your prospect wants. If that’s your goal, you will love the Relationship Selling seminar.
“One day, I was getting coaching from Dave Romeo. My car was in the shop so he offered to drive to my house for our coaching session. While he was there, my mechanic called and said my car was not going to be ready until the next day. I was concerned because I had a Tupperware party to present that night in Harrisburg. How was I going to get there? Dave Romeo said that after we were done with our coaching session, he would drive me back to his house and I could take his car to Harrisburg that night so I could present my party. Afterwards, I dropped the car back to Dave’s house and got a ride back home. To me, Dave completely understands about customers and relationship selling.”
3 Keys from the Relationship Selling seminar
Here are 3 vital steps for developing great relationships with your customers. First, establish yourself as an authority in your field. Just being a specialist or even an expert won’t do. Second, you need to create the perception of credibility. You can do this by sharing your client list, testimonials, and endorsements from some of your actual customers when you’re talking to prospects. Third, treat all inquiries with a sense of urgency. Make sure your prospects feel like your top priority.
Why is the Relationship Selling seminar so powerful?
“One day, I was sitting with a salesperson who pulled an index card out of his wallet. On it, he had written down all of his goals for the previous year. I had never seen anybody’s goal list before. Almost every goal in his list was checked off. I said to myself, ‘This is easy! I could do this!’ That was 20 years ago and I have been writing my goals down every year ever since then. As a result of learning that lesson, I have now written down 4,600 goals and completed 4,600 goals. I’ll show you how to do the same in the Relationship Selling seminar.”
Do you follow-up with your customers even when you have nothing else to gain?
Customers can tell when a salesperson is being sincere. If you truly care about your customers, then they should be your number one priority. When you take care of your customers, your customers will take care of you.
Do you offer a 100% satisfaction guarantee?
“Many salespeople are afraid to offer a 100% satisfaction guarantee to their customers. This is a huge mistake! You have to stand behind what you sell. If a customer has a problem with something you sold him or her, wouldn’t you make it right? Well, if you’re going to do that anyway, then why don’t you just offer your customers a 100% satisfaction guarantee? If you’re good at what you do, you will win more customers over with a satisfaction guarantee and lose very few. In over 22 years in business, I can still count how many customers have asked for their money back on the fingers on one hand and not use all of them.”
What are you waiting for?
Are you tired of losing customers to competitors who you know are not as good as you? Now, you can get Dave Romeo’s Relationship Selling video for only $25!
Relationship selling is one of the easiest ways to earn customer loyalty. Customers love to feel that they matter to you. The better you get an understanding of what your customers want, the easier it will be for you to give it to them.
Set yourself apart from the crowd. Gain the advantage over online selling by giving customers the convenience of working with someone who listens to them and is personally invested in their well-being.
It’s time to
make your choice!
You can get my Relationship Selling video for only $25 or you can keep watching your prospects sign up with your competition. If you truly care about your customers well-being, make sure they know it.