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Counting Down The 10 Biggest Credibility Mistakes – #2
Encourager-In-Chief: November 21, 2018
This week begins another series of blogs. This one is specifically geared to solving the problems associated with maintaining credibility in your business setting.
#2: You make an appointment and don’t show up.
Have you ever noticed how your dentist always sends you a reminder postcard or makes a follow-up reminder call when you are scheduled for an appointment? That’s because dental practices and doctors offices understand that their entire business is dependent on being able to bill patients when they show up for their appointments. Missed appointments translate directly into losses for covering the cost of insurance, equipment, utilities, and payroll for the entire staff. That’s why these professionals go out of their way to make sure you’re going to show up.
If you’re not going to show up for a dentist appointment, it’s very likely that you are going to call and let someone know. That’s because it is a professional courtesy. While I encourage you to do this, I also encourage you to do this any time you cannot keep an appointment with anyone for any reason. You don’t have to be scheduled to see a doctor for that appointment to matter to somebody else and for you to treat that person with respect. It’s a demonstration that you care about other people.
I do understand it might not be possible for you to make an appointment sometimes because of an unforeseen emergency. However, that is never an excuse for not contacting the person who’s expecting you and letting him or her know you cannot make the appointment. Ask (and if necessary, beg profusely) if the person would be willing to reschedule another time for the two of you to meet. If the person is agreeable, make sure you do everything you have to do to be on time, or better yet, early for that rescheduled appointment.
I realize this sounds as if it should be just common sense and I agree with you. However, as I’m sure you’ve learned, common sense is not always common practices. If you want people to take you seriously and consider you a professional, demonstrate respect by showing up for your appointments on time or slightly ahead of schedule.
“80% of success is showing up.” -- Woody Allen
This excerpt is taken from my Focus, Follow Up, and Follow Through seminar. I encourage you to order my book, Moving Towards Mastery.