Polish Your People Skills.

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Polish Your People Skills.

Encourager-In-Chief: October 7th, 2020

They’re worth their weight in gold!

Nelson Rockefeller once said that he would pay more for interpersonal skills than for any other quality under the sun. There’s a lot of sense in that claim. When you think about how important relationships are between coworkers, employees and management, and salespeople and customers, you can never really pay too much attention to your people skills. So, let’s define what they are.

First, sharpen your listening skills. That means taking the time to actually hear what the other person has to say without interrupting or thinking about what you want to say when he or she stops talking. This is not an easy task but, the more you work on it, the better you’ll get at it. I recently asked my number-one client to write the foreword for one of my books. What really surprised me was that she said what made her want to come to my seminars was the level of listening I showed her when we met.

Second, make the other person feel important. Try to tune out the rest of the world when you are paying attention to somebody else. Invite them to talk about themselves. Give them the courtesy of your complete attention. This can be easily done if you keep asking them more open-ended questions.

Third, take action on something you learned about the other person. Years ago, I was introduced to a new key contact at one of my largest customers locations. I’d already had a great rapport with that account, but I was concerned my new contact may want to change vendors. After one brief visit to his office, it became abundantly clear that he was a huge Green Bay Packers fan. The following year, the Packers won the Super Bowl. I made sure that my client got a Green Bay Packers Super Bowl champions wallet delivered to his office. Did it matter? You decide. He provided me with 11 more years of service. How’s that for return on investment?

The life of many a person could probably be changed if only someone would make him feel important.
- Ronald Rowland

Let me hear from you. This excerpt is taken from my The Fine Art of instant Rapport seminar.I encourage you to register for this seminar which will be presented on October 22, 2020 at the Comfort Suites in Manheim, PA.

The Fine Art Of Instant Rapport


Let me hear from you!