Can You Hear Me Now?
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Can You Hear Me Now?
So that’s what active listening means!
I asked my number one guest speaker, friend, and colleague Lisa Murrayof Lisa Murray Consulting to do a guest blog to promote her upcoming Can You Hear Me Now? Active Listening Workshop. I know you’ll enjoy it.
I see a lot of examples of poor communication from my weekly trips to a local grocery store. On a trip in the busy month of December, I witnessed a scene that, unfortunately, is all too familiar.
A young child was throwing a temper tantrum in the middle of the aisle because someone said, “no” to him. This tantrum involved Pop Tarts. As the desperate preschool child was screaming at his mother about how much he needed the Pop Tarts, the mother screamed back, “ I TOLD YOU I WASN’T BUYING ANY JUNK THIS TIME! CAN’T YOU HEAR ME?” Not only could the child clearly hear his mother, so could the other patrons on the opposite side of the store.
Of course, this example doesn’t relate to the workplace—or does it? So many times, we are so intent on being “heard” that we aren’t actually listening to what is being said. Breakdowns in communication frequently happen because of poor listening.
The body language we use and our tone of voice has a significant impact on the communication process. People are reading how you feel based on your tone and gestures and can sense whether or not you are truly listening. When we are listening with the intent to understand, the other person is feeling everything we do and say.
Do you make people feel understood? Appreciated? Valued? Do you let people know you have heard them? With better self-awareness on how you "come off" to people, you can play a significant role in how your message is being received. When you go into a conversation with the desire to understand, you will listen differently, be more focused, and maybe avoid the communication breakdowns that happen so frequently in the workplace. Better listening equals stronger connections with others and a healthier work environment overall.
“People may not always tell you how they feel about you, but they will always show you.” - Author unknown
We all think we are better listeners than we really are.
Becoming more aware of our roadblocks to listening is the first step to becoming a more effective communicator and active listener.
The most important thing in communication is hearing what isn’t being said.- Peter Drucker