Design Out Your Flaws

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Design Out Your Flaws

Encourager-In-Chief: December 20th, 2017

Learn from your failures.

If you want to be a success, get used to failing. There’s nothing else you can do that will bring you experience faster than falling flat on your face and learning lessons from a pavement’s-eye view.

Believe it or not, it takes courage to fail. Most people are not going to applaud you, but that should not discourage you. Allow your failures to be the price you pay to become a success.

I once heard that NFL Super Bowl-winning quarterback Steve Young said, “Be willing to be bad for a while in order to be good.” There’s so much wisdom in that statement.

Did you ever get a flat in your bicycle tire when you’re a kid? The only way you could find a tiny hole was to re-inflate the tire. Once the tire was underwater and under pressure, you could see the flaw. The same holds true for your business.

In every business, there will be endless flaws. The problem is you won’t be able to see them until you are under pressure. That’s a good thing. First, immediately solve the problem affecting your customer and then go back and figure out why the flaws are there in the first place. Once you discover what caused it, you can change your procedures and fix it. And you don’t just fix it for now. You fix it so going forward this will no longer affect anyone else.

You will need to keep doing this continuously for as long as you own your business. This is what I mean about designing out the flaws in your systems. The good news is, the longer you do this, the fewer flaws you’ll find and the more smoothly your business operation will run. In addition, it will make your business more valuable should you decide to sell it.

Those only hurt me who are dissatisfied and do not complain. They deny me permission to improve my service.
- Marshall Field

I encourage you to check out my Sales Mastery audio program which also includes this lesson in greater detail.

Sales Mastery

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