Ten Biggest Mistakes Salespeople Make: Mistake #9

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Ten Biggest Mistakes Salespeople Make: Mistake #9

Encourager-In-Chief: October 12th, 2016

Failing to follow through after the sale.

A common mistake new salespeople make is getting so euphoric after completing a sale that it is almost as if they want to flee the scene of a crime before the customer can change his or her mind. Unfortunately, this is not limited to only new salespeople, but also seasoned veterans.

When you are serving the customer, it’s important that you make sure you follow up after the transaction is complete. It will mean much more to your customer that you followed up after there is nothing else for you to gain than if you just drop them like a hot potato. You want to demonstrate that it is more important to you that the customer has a positive experience doing business with you that it is to him or her.

If the customer is satisfied with your work and they tell you, there will be less likelihood that they will badmouth you should they experience a problem with your service in the future. If they know you check up, they’ll be more apt to buy from you again, because they know that you are looking out for them.

If there is a problem with your service and you follow up after the sale, you’ve made it easy for the customer to mention the problem and to get an eloquent solution to the problem right away. Dissatisfied customers who receive a speedy and satisfactory solution to a problem are more likely to stay with you and tell everyone they know about how well you treated them.

I’m challenging you to make this practice a cornerstone of your business.

The real sale begins after you close.
- Dave Romeo

(This excerpt is taken from my Preventing the 10 Biggest Sales Mistakes seminar. )

I encourage you to checkout my Sales Mastery audio program which also includes this lesson in greater detail.

Sales Mastery


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