How To Make Life Simpler When Serving Customers

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How To Make Life Simpler When Serving Customers

Encourager-In-Chief: May 24th, 2016

Develop ease of execution.

In my last post, the focus was on making life easier for your customers. Let’s look at how to make life easier on you when you are serving your customers. This is referred to as creating ease of execution. You do this by pre-planning your business and building an infrastructure that makes it easier for you to do what you do best.

For example, I sell lots of books, DVDs, and CDs to people around the country. I set up my website so people can order items 24 hours a day, with or without my involvement. When I check my email, I get a notification that somebody made a purchase. I keep a full inventory of all of my items available for instant shipping. I also keep a large supply of mailing envelopes (padded and non-padded) as well as cardboard boxes, bubble wrap, and a tape gun.

It’s very rare when I get an order and I cannot ship out the item the same day the order is received. Routinely, I’m receiving the customer’s payment and the customer is receiving the item from me within a three-day window of time. I also keep track of the postage rates on my inventory items, so I already know how much an item will cost to mail.

I usually take the items to the post office, which is only a few blocks away, so I know my customers are assured of getting their orders as fast as possible.

Once you understand how your business is going to work and what you will need to deliver, I encourage you to build in as much ease of execution as possible to keep satisfying your customers.

Making customer service simpler is a sign of respect.
- Dave Romeo

This excerpt is taken from my 12 Easy Ways to Improve Any Business seminar.

12 Easy Ways To Improve Any Business

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