Be Your Own Source Of Enthusiasm

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Don’t count on other people for your motivation.

Believe me, as a coach and a mentor to many people, I certainly believe in feeding off the positive energies and reinforcement I get from others. However, that is not always possible.  As a coach, you never want to bring your problems to your clients or protégés. (I have many mentors I turn to for support, and boy, are those poor people tired!)

Still, there will be times… Read More

Let People Fire Themselves

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Set people up to succeed.

One of the least favorite tasks leaders face is firing employees. This is especially painful if you have invested a great deal of time and money into the person. You feel like your investment has just gone down the drain. Even worse, you may feel guilty for causing someone else to lose his or her job and go without a paycheck.

The truth is… Read More

Being Criticized? Consider The Source.

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Try not to take to take things personally.

Let’s face it, whether you own a business or work in somebody else’s business, at some point, you’re probably going to be criticized for your work. Recently, one of my clients mentioned how he had been told three different times by three different people that they didn’t like his outgoing voicemail message. Keep in mind that he did not ask for their input but, because three different people gave it to him, he said he started to get a complex.

We have to allow… Read More

Are You A Quitter Or A Committer?

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How serious are you about your success?

I woke up to find an inch of snow on the ground. I was so pumped! I was going to debut my brand-new seminar “Simplify Your Systems” that same day. I went outside to start my snowblower which I had already tested the day before without a problem. It worked for 10 seconds and would not start again. I grabbed my trusty snow shovel only to find out that it was worn out. It cracked after just a few minutes of use. Maybe it wasn’t so trusty after all.

I grabbed another snow shovel… Read More

Counting Down The 10 Biggest Credibility Mistakes – #1

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#1: Signing up for an event and not showing up.

Whenever I go to a Chamber of Commerce mixer, the first thing I do is go to the sign-in table to let somebody know I’m there. The next thing I do is scan all of the nametags to see who else is registered for this event. I can’t tell you how many times I see the name of somebody I want to speak with who turns out not to be present at the mixer.

I deliberately… Read More

Counting Down The 10 Biggest Credibility Mistakes – #2

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#2: You make an appointment and don’t show up.

Have you ever noticed how your dentist always sends you a reminder postcard or makes a follow-up reminder call when you are scheduled for an appointment? That’s because dental practices and doctors offices understand that their entire business is dependent on being able to bill patients when they show up for their appointments. Missed appointments translate directly into losses for covering the cost of insurance, equipment, utilities, and payroll for the entire staff. That’s why these professionals go out of their way to make sure you’re going to show up.

If you’re… Read More

Counting Down The 10 Biggest Credibility Mistakes – #4

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#4 – Forgetting to return a call and even after you remember, you still don’t call.

Frequently in my job, I am calling customers and prospects to find out if they’re interested in registering for seminars or signing up for coaching. Most people need a little time to think about it, which is reasonable. If someone says he or she needs some time I say, “if you tell me when you will be ready to make a decision, I promised to call you then and not before.” This is one of the most valuable statements I use.

When someone tells me to call… Read More

Counting Down The 10 Biggest Credibility Mistakes – #5

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#5: Saying you are going to send a payment and then not sending it.

If you’re an entrepreneur, I can already tell you the two groups of people who’ll put your business at the greatest risk: slow payers and no payers. These are the people who tie up all of your cash flow and make it virtually impossible to get your money out of them because, in most cases, they know that it will cost you more to take legal action against them than the amount of money you are seeking.

I used to have a client… Read More

Counting Down The 10 Biggest Credibility Mistakes – #6

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#6: Showing up late for an appointment.

Years ago, I was driving through New York City along with my mentor, Mary Scoles. We were on our way to meet with representatives of one of our clients, Sun Chemical. They had just sent us a cancellation letter. It’s never a pleasant task when you’re going to meet a client for the very first time after they’ve already sent you notice that they want to leave you and go to a competitor.

As it turned out… Read More

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